Return & Refund Policy

Last updated: September 2026.

Standard gear — 30-day returns

Unused, standard (non-custom) items can be returned within 30 days of delivery in their original condition and packaging. Once we receive and inspect the return, we issue a refund to your original payment method. Original shipping charges are non-refundable unless the return is our error.

Custom Edge Design Lab holders

Custom holders — including personalized names, numbers, and uploaded team logos — are made to order just for you, so they cannot be returned or exchanged unless there is a problem on our end. If your custom holder arrives damaged, defective, or does not match the design you approved, contact us within 7 days of delivery and we will remake or refund it. Before production, we print your design exactly as entered, so please double-check spelling, numbers, and uploaded artwork.

Damaged, defective, or incorrect items

If any item arrives damaged, defective, or wrong, tell us within 7 days of delivery and include your order number and a photo of the issue. We will replace the item or refund it in full — including shipping — at no cost to you. We may ask you to keep the damaged item for our carrier claim.

How to start a return

1. Contact us with your order number and the reason for the return.
2. We reply with return instructions and the return address.
3. Ship the item back; for approved returns we provide a prepaid label when the return is our responsibility.
4. Once inspected, your refund is issued within 5–10 business days to your original payment method.

Return shipping for standard items is paid by the customer unless the item is damaged, defective, or incorrect.

Refund timing

Approved refunds are submitted to your original payment method within 5–10 business days of receiving your return. Your bank or card issuer may take a few additional days to post the credit.

Exchanges

For standard items, the fastest path is to return for a refund and place a new order. For custom holders, exchanges are not available — but defective or incorrect custom work is always remade or refunded.

Contact us

Questions about a return or refund? Reach us through our contact page with your order number and we will take care of it.